Sage 50 Accounts

It is a good idea to keep your Sage 50 Accounts program up to date to take advantage of the latest features and fixes for any bugs.

Memo – Job Costing or Sage Manufacturing V28.1 and above are no longer compatible with these programs, and it is recommended not to install Sage 50 Accounts V28.1 or V29.

Check for updates

Install available updates from within your Sage 50 Accounts software:

1. On the menu bar go to Help, then click check for Updates.
2. Follow the on-screen prompts.

You can choose to install the updates manually. To do this, follow the steps below.

Check your current version

1. Open Sage 50 Accounts.
2. On the menu bar go to Help, then select
3. In the Program Details section, check the version number.

Once you know the version number of your software, you can go Sage’s website and download the relevant update required.

Manually install an update

Note – To install the latest version, go to Sage’s website and use their software hub.

Select the software version you want to install eg V33.1, the latest version is 33.1.359.0

1. Log on to your computer as an administrator and close all software.
2. Go to Sage’s website and click the link for the relevant download eg ‘Download Sage 50 Accounts v33.1 64-bit’.
3. Click Save if prompted by your browser.
4. Locate and right-click the downloaded file, then select Run as Administrator.
5. Follow the instructions in the installer application.
6. Once installation is complete, Open Sage 50 Accounts.
7. On the menu bar go to Help, then select About.
8. Under program Details, check this shows the latest version.

If you have Sage 50 Accounts installed on multiple computers, repeat these steps on each, including the computer that holds your data, check they are all showing the same version number when you have finished.

If you would like help installing an update etc or installing sage on a new computer etc or if you need any other help with your Sage 50 Accounts, please contact us

Sage Payroll

Errors when emailing documents from program

ERROR: ’Outlook doesn’t recognize one or more names’ in event viewer

Since a recent Microsoft Outlook update on 21^st April 2026, some users are unable to send emails with various messages including:

• Error with address: Unknown Error
• Generic Com Error
• Unable to communicate with Microsoft Outlook

Resolution

This error only occurs when you send emails immediately from outlook.

To check if the Microsoft update caused your error

1. Type Event Viewer in the search box of your taskbar.
2. Click the Event Viewer app, then maximise the window app.
3. Click Windows Logs in the list on the left, then select Application.
4. Check the section heading Application for any errors where the Source is Sage Report Designer.
5. Select and error to view its details in the General tab below.
6. Check for the message ‘Outlook doesn’t recognize one or more names.’

Workaround

If you are unable to do the above, change your settings to save emails to your mailbox and send from there.

1. Go to Settings, then click Email Defaults.
2. In the Email Program dropdown, click Microsoft Outlook.
3. Select the tab for the items you send via email.
4. In the send Options, choose Save to Mailbox.
5. Click Apply and select the checkbox for each layout to apply the email settings to.
6. Select OK then OK.

If you have problems emailing documents from your Sage 50 Payroll program or need any other help or advice with your payroll, please contact us

We can also provide a remote access service where we can link into your computer to help you resolve your Sage Accounts or Payroll problems.