Sage 50cloud Payroll

Error when emailing a document from Sage 50cloud Payroll

When emailing a document, you may see the following message:

‘Unable to send all emails Error with the address <email address> :Unable to connect to remote server’.

This can be due to a recent change by Microsoft to one of their smtp servers and affects email providers that use the smtp.live.uk server.  Don’t worry it is easy to fix by updating the server name in your email settings.

To update your SMTP Details in Report Designer

1. Select any report or layout, then click Edit.
2. In Report Designer click Tools, click Options and then click Email Setup.
3. In the Default Provider drop-down menu, click Internet Mail (SMTP).
4. Select the Where MAPI is specified in the report, use the default provider instead check box.
5. Under Available Providers, click Internet Mail (SMTP), then click Configure.
6. Select Custom from the list.
7. Click Next and enter the required fields from the table below:

Display Name – Enter the name to appear when the email is sent, for example, your name.

Email Address – Enter the email address that the email is to be sent from.

Password – Enter your email account password.

Username login (optional) If your email account has a separate username, click this check-box then enter the username.

SMTP Server – changer to smtp-mail.outlook.com

Port – change to 587

Use Secure  Socket Layer (SSL ) connection – Click this check box to select it.

8. Click Next, then click Send a test message.
9. Enter an email address to send a test message, then click OK.

If the test email is successful, your SMTP Settings are now correct.  If the test fails, you need to check your settings and repeat the above steps.

If you would like help changing your email settings or need any help with a report etc or need any other help or advice with your payroll please contact us

Sage 50cloud Accounts

Problem emailing a document

When emailing a document, you may see the following message:

‘Unable to send all emails Error with the address <email address> :Unable to connect to remote server’.

This can be due to a recent change by Microsoft to one of their smtp servers and affects email providers that use the smtp.live.uk serer.  Don’t worry it is easy to update the server name in your email settings.

To update your layout settings

1. Go into your sage 50cloud Accounts, click Settings then click Email Defaults.
2. In Email Program, select Webmail.
3. In Server Name, change the server from live.co.uk to smpt-mail.outlook.com.
4. Click Apply, browse to and select the layouts you normally email, then apply the settings, click OK.

To update your report settings

1. If you email any reports, for each report, select the report then click Edit.
2. In Report Designer click Tools, click Options and then click Email Setup.
3. In the Default Provider drop-down menu, click Internet Mail (SMTP).
4. Under Available Providers, click Internet Mail (SMTP), then click Configure.
5. In the provider list, click Custom, then click Next.
6. Enter you email credentials, then enter the following connection settings:

• SMTP Server – Enter smpt-mail.outlook.com
• Port – Enter 587
• Select the Use Secure Socket Layer (SSL) connection check box.

7. Click Next, then to test the connection click Send a test message.
8. Click Finish, click OK, click File, click Save or Save As to save your report
9. Click File, then click Exit.

If you have problems emailing your layouts such as customer invoices or any reports or need help customising any reports or layouts etc or need any other help, please contact us

Sage 50cloud Payroll

Processing a Leaver

When an employee leaves your company, you need to provide them with a P45. To do this, after updating their final payment, but before submitting the full payment submission (FPS), you must mark them as a leaver.

Process your employee’s final pay

1. Click Payroll, then click Change Process Date.
2. Enter the required pay date, then click OK.
3. Select the employees you want to pay, then click Enter Payments.
4. Enter the payment details for any other employees in the pay run as normal.
5. For the employee who has left, enter their final payment details.
6. Click the Select this check box if your employee is leaving and this is their final paymentcheck box.
   • When you select this check box, any outstanding payments, such as statutory payments calculate automatically.
7. If required, check and pay any outstanding amounts due, such as holiday pay then click Close.
8. Print any of your normal pre-update reports, such as payslips and payment summaries, as usual.
9. Update records for your employees for the pay period.

Once you’ve printed the reports you need, you must mark the employee as a leaver and print their P45 before you submit your FPS for the period.

Mark your employee as a leaver and print their P45

Caution: Before processing the employee as a leaver, you need to set your process date to the employees leave date.  This ensures that the correct tax code is shown on their P45.

1. Click Payrollthen click Change Process Date.
2. Change the Process Date to the employee’s leave date then click OK.
3. Double-click the required employee.
4. Click the Employmenttab, then click Leaver.
5. Click Next, then enter the employee’s leaving date.
6. On the ‘Select your stationery’ list, click P45 – Plain paper (for eSubmissions).
7. This report prints onto plain paper. You don’t need P45 stationery.
8. Click Preview, then check the details on the report.
9. Click Print, then click OK.
10. ClickClose then click Finish.
11. Click Payrollthen click Change Process Date.
12. Change the Process Date to your current process date,then click

You can now submit your FPS for the pay period. If you’ve already submitted the FPS for the period, you must submit an FPS adjustment.

If you would like help processing a leaver or need any other help or advice with your payroll please contact us