Payroll
Email verification code – Employee logins
How an employee logs in to Sage Employee Online Services is changing
To enhance the security of the employees Sage Account, Sage have changed how they login, after they have entered their email address and password and clicked Log in, they may receive a code via email to verify that it is them logging in. They will need to check the email address they use to log on to get the code and then enter the code to complete the login process, please note the code will be sent to the email address that was used to set up the online payslips to begin with.
Does the Employee need to verify their email address each time
The above process will not occur every time they login. It will only appear when the employee log’s on using a different device for the first time, or at intervals since they last logged in.
Memo
If an employee changes their email address from the one used to create their online account and ceases to have access to this email address, you as the employer will have to disable 2FA on their online payslips as the code is always emailed to the email address that was used to set up the employee’s online payslip. The other way is to remove the employee from the portal, then reset them up on the portal with the new email address, this will result in all their old historical payslips being removed, these can be uploaded together by selecting a date range and any documents eg P60’s will also need to be uploaded again.
If you need help setting up or removing 2FA or need any other help or advice with your payroll, please contact us
We can also provide a remote access service where we can link into your computer to help you resolve your Sage Accounts or Payroll problems.
