Sage 50cloud Accounts

Problem emailing a document

When emailing a document, you may see the following message:

‘Unable to send all emails Error with the address <email address> :Unable to connect to remote server’.

This can be due to a recent change by Microsoft to one of their smtp servers and affects email providers that use the serer.  Don’t worry it is easy to update the server name in your email settings.

To update your layout settings

  1. Go into your sage 50cloud Accounts, click Settings then click Email Defaults.
  2. In Email Program, select Webmail.
  3. In Server Name, change the server from to
  4. Click Apply, browse to and select the layouts you normally email, then apply the settings, click OK.

To update your report settings

  1. If you email any reports, for each report, select the report then click Edit.
  2. In Report Designer click Tools, click Options and then click Email Setup.
  3. In the Default Provider drop-down menu, click Internet Mail (SMTP).
  4. Under Available Providers, click Internet Mail (SMTP), then click Configure.
  5. In the provider list, click Custom, then click Next.
  6. Enter you email credentials, then enter the following connection settings:
  • SMTP Server – Enter
  • Port – Enter 587
  • Select the Use Secure Socket Layer (SSL) connection check box.
  1. Click Next, then to test the connection click Send a test message.
  2. Click Finish, click OK, click File, click Save or Save As to save your report
  3. Click File, then click Exit.

If you have problems emailing your layouts such as customer invoices or any reports or need help customising any reports or layouts etc or need any other help, please contact us

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