Sage Payroll
Errors when emailing documents from program
ERROR: ’Outlook doesn’t recognize one or more names’ in event viewer
Since a recent Microsoft Outlook update on 21st April 2026, some users are unable to send emails with various messages including:
- Error with address: Unknown Error
- Generic Com Error
- Unable to communicate with Microsoft Outlook
Resolution
This error only occurs when you send emails immediately from outlook.
To check if the Microsoft update caused your error
- Type Event Viewer in the search box of your taskbar.
- Click the Event Viewer app, then maximise the window app.
- Click Windows Logs in the list on the left, then select Application.
- Check the section heading Application for any errors where the Source is Sage Report Designer.
- Select and error to view its details in the General tab below.
- Check for the message ‘Outlook doesn’t recognize one or more names.’
Workaround
If you are unable to do the above, change your settings to save emails to your mailbox and send from there.
- Go to Settings, then click Email Defaults.
- In the Email Program dropdown, click Microsoft Outlook.
- Select the tab for the items you send via email.
- In the send Options, choose Save to Mailbox.
- Click Apply and select the checkbox for each layout to apply the email settings to.
- Select OK then OK.
If you have problems emailing documents from your Sage 50 Payroll program or need any other help or advice with your payroll, please contact us
We can also provide a remote access service where we can link into your computer to help you resolve your Sage Accounts or Payroll problems.
